FAQ & Site Info
Terms of Service
Certainly, here's an updated return policy for BellaRain eClections:---
**Return Policy**
At BellaRain eClections, our commitment is to provide you with quality items that match their descriptions and meet your expectations. If you encounter any issues with your order, please follow our return policy guidelines below:
1. **Contact Us First:**
- Before initiating a return, please contact us first via email at somerainwater@gmail.com. We value your satisfaction, and we're here to assist you with any concerns.
2. **Item Condition:**
- All items listed are accurately described, and actual photos are provided whenever possible. We take great care in ensuring that you receive items in the condition as described.
3. **Return Eligibility:**
- Returns will be considered only if the received item is significantly different from what was described in our advertisement. If you believe the item you received doesn't match the description, please reach out to us promptly.
4. **Return Process:**
- If an item qualifies for a return, the customer must contact us first to initiate the return process.
- The customer is responsible for covering the return shipping expenses.
- Once we receive the returned item and conduct an examination to confirm that it is indeed defective or not as described, we will proceed with the refund.
- Refunds will be issued for the purchase price of the item only. Shipping fees are non-refundable.
5. **Damaged Items:**
- If an item arrives damaged due to issues during shipping, please contact us immediately with photographic evidence of the damage. We will work with you to resolve the issue, which may include a refund or replacement.
6. **Non-Returnable Items:**
- Items that have been tampered with or damaged by the USPS or the customer will not be accepted for returns.
7. **Additional Questions:**
- If you have any questions or need clarification about any item listed on our site or if you are searching for a specific item, please don't hesitate to contact us at somerainwater@gmail.com. We are here to assist you.
Thank you for choosing BellaRain eClections. Your satisfaction is important to us, and we are committed to providing you with a positive shopping experience. We appreciate your trust in us, and we look forward to serving you.